Frequently Asked Questions

ROMBD offers a comprehensive range of IT services including web development, mobile app development, digital marketing, cybersecurity, cloud solutions, IoT, data science, and IT consulting. We also sell various technology products through our online shop.

ROMBD is headquartered in Dhaka, Bangladesh. We serve clients both locally and internationally, with remote support capabilities for clients worldwide.

We serve a diverse range of industries including finance, healthcare, education, e-commerce, manufacturing, and government sectors. Our solutions are customized to meet the specific needs of each industry.

Project timelines vary based on complexity and requirements. A simple website can be completed in 2-4 weeks, while complex web applications may take 2-6 months. We provide detailed timelines during the project proposal phase.

Yes, we offer comprehensive post-launch support and maintenance packages. Our AMC (Annual Maintenance Contract) services ensure your systems remain updated, secure, and running smoothly.

Absolutely! We specialize in cloud migration services. Our team will assess your current infrastructure, plan the migration strategy, and execute a seamless transition to cloud platforms like AWS, Azure, or Google Cloud.

Our pricing is project-based and depends on the scope, complexity, and timeline of each project. We offer competitive rates and provide detailed quotes after understanding your requirements. Contact us for a free consultation.

Yes, we offer flexible payment plans for larger projects. Typically, projects are billed in milestones - a percentage upfront, at key milestones, and upon completion. We discuss payment terms during the proposal phase.

We accept payments via bKash and Nagad mobile banking. Simply send the payment to our designated number and provide the transaction ID during checkout.

We offer a 7-day return policy for physical products in their original condition. For digital products and services, refund policies vary based on the nature of the service. Please contact our support team for specific cases.

Delivery times depend on your location within Bangladesh. Dhaka city orders are typically delivered within 1-2 business days, while orders to other districts may take 3-5 business days.

You can reach our support team via email at support@rombd.net, by phone, or through the contact form on our website. We also offer live chat support during business hours.

Our standard support hours are Sunday to Thursday, 9 AM to 6 PM (Bangladesh Time). For AMC clients, we offer 24/7 emergency support for critical issues.